1. Support Center for Medicai
  2. Patients
  3. Medicai Flows: Description and Benefits

How do I contact a doctor or a clinic through Medicai?

Contacting a doctor or a clinic through Medicai is safe, secure & easy to perform!

How to request a doctor or clinic directly from your patient account

You can contact the doctor or clinic directly from your patient account simply and quickly. Request a consultation and find the clinic or doctor from the search option. If you have the doctor's address, you can add it directly, so a link with your file will be sent to the doctor. Even if the doctor is not in the community, an invitation will be sent to him instantly, and after creating the account, your file will be immediately available.


How to request a doctor or clinic through public link

If you don't have an account, you can use the doctor's or clinic's public link to quickly upload your electronic file. Once accessed, this link will direct you to the page where you can attach your documents and medical imaging. In this way, a medical file will be created that will reach the account of the doctor you want to call. Depending on the doctor's specialization and level of employment, your request will receive a response.

Once the electronic medical record is sent through the application, the doctor or clinic reception can request additional details or documents.

You will be notified of any changes – if additional documents are required, if your medical record is accepted, if the doctor or clinic reception contacts you via the platform chat and more.


Sending the medical file

It's simple to submit your medical record either from your patient account or through the public link received from your doctor or clinic.

  1. Request a consultation from your account (adding the right doctor or clinic) or access the link received.
  2. Complete the form with your personal data.
  3. Attach all medical files relevant to the case – imaging, tests, investigations, GP referrals and more.
  4. Send.
  5. Waiting for your request to be accepted.

If you already have a complete medical archive in your Medicai account, you can request a new consultation by quickly and simply selecting the documents directly from the archive.