Encountering issues while uploading DICOM files in Medicai? This guide provides practical steps to identify and address common problems for both doctors and patients.
Who Is This Guide For?
1. Doctors and medical staff uploading files into a clinic’s workspace for storage or collaboration.
2. Patients uploading files via a public link provided by a clinic or doctor.
Common Scenarios and Solutions
Scenario 1: The DICOM file is archived
Scenario 1: The DICOM file is archived
Problem: Errors occur when attempting to upload files directly from a CD.
Solution:
1. Copy the contents of the CD to your computer.
2. Upload the files from local storage instead.
3. Ensure the files are in DICOM format (commonly .dcm).
Scenario 2: Uploading directly from a CD fails
Scenario 2: Uploading directly from a CD fails
Problem: Errors occur when attempting to upload files directly from a CD.
Solution:
1. Copy the contents of the CD to your computer.
2. Upload the files from local storage instead.
3. Ensure the files are in DICOM format (commonly .dcm).
Scenario 3: Files are not in standard DICOM format or are corrupted
Scenario 3: Files are not in standard DICOM format or are corrupted
Problem: The files may not adhere to the DICOM standard or could be corrupted.
Solution:
1. Confirm that the files are in DICOM format (commonly .dcm).
2. If the issue persists, share the file with Medicai Support via WeTransfer for verification.
3. Take a screenshot of the error:
• Right-click in your browser, select Inspect, and navigate to the Network or Console tab.
• Capture screenshots of any errors and send them to Medicai Support.
Scenario 4: The upload process takes too long
Scenario 4: The upload process takes too long
Problem: The upload process is unusually slow and may time out.
Solution:
1. Test your internet speed on Speedtest.net and select the Amsterdam server.
2. Use the latest version of Google Chrome, the recommended browser.
3. We recommend using Google Chrome. To clear your browser cache:
• Go to Settings > Privacy and Security > Clear Browsing Data, and select Cached images and files.
4. Retry the upload.
Contact Medicai Support
If issues persist, contact Medicai Support. Include the following details:
• Screenshots of the error messages (browser console or network details).
• Your internet speed results.
• Steps you’ve already tried.
This guide aims to help you address upload challenges and ensure smooth files handling on Medicai.