If you can’t locate your medical investigation result in Medicai, here’s what you can do:

• First, get in touch with the clinic where your investigation (MRI, CT, X-ray) was performed.

• Ask if the result has been issued and whether it has been uploaded to Medicai.

• If the clinic confirms that the result should appear in your Medicai account, they need to contact Medicai support directly for further investigation.

Medicai support can:

• Confirm whether the clinic uses Medicai for automated result uploads.

• Verify if the clinic’s Medicai workflow is active and functional.

Medicai facilitates the sharing of medical files but does not issue results or manage their uploads. The clinic or doctor is responsible for issuing and uploading results to the platform.

If the clinic or doctor does not use Medicai or relies on manual upload workflows, please contact them directly for updates regarding your results.