FAQs
Answers to common questions and quick tips to help you navigate the platform.
What to do if you can’t find your medical investigation result in MedicaiLearn what to do if your medical result isn’t in Medicai and how to confirm with the clinic.
How can I securely share radiology imagesSecurely share radiology images in Medicai via GDPR-compliant links, adding partners, or collaborating directly with other doctors.
How can I view DICOM images in Medicai?View DICOM images seamlessly in Medicai via the integrated OHIF viewer, accessible on web and mobile, with PACS integration.
What is a Public Page in Medicai?Discover how doctors can use Medicai’s public page to securely receive medical files.
How Do Workspaces Work in Medicai?Learn how workspaces in Medicai help organize cases and investigations, whether you’re working with one or multiple institutions.
Share Your MRI or CT Scan with a DoctorNeed to send your MRI or CT scan to your doctor or a specialist for a second opinion? Here’s how to do it securely and easily.
How do I delete files to free up exceeded storage space?Free up storage by deleting unnecessary files from My Cases, Drive, Pending Requests, and Trash. Learn how to manage your space.
How can I access scans shared by my clinic in Medicai?Learn how to access medical files shared by your clinic in Medicai, either through email notification or by logging into your account.
How do I create my Medicai account from the email invitation?Got an invitation to view your scan? Learn how to quickly create your free Medicai account and access your imaging results.
What does the yellow triangle on my MRI or CT images mean?Opened an MRI or CT in Medicai and saw a yellow triangle? It’s just a technical symbol, not a medical warning. You can ignore it.