FAQs
Answers to common questions and quick tips to help you navigate the platform.
By Anca1 author9 articles
- What to do if you can’t find your medical investigation result in MedicaiLearn what to do if your medical result isn’t in Medicai and how to confirm with the clinic.
- How can I securely share radiology imagesSecurely share radiology images in Medicai via GDPR-compliant links, adding partners, or collaborating directly with other doctors.
- What is a Public Page in Medicai?Discover how doctors can use Medicai’s public page to securely receive medical files.
- How Do Workspaces Work in Medicai?Learn how workspaces in Medicai help organize cases and investigations, whether you’re working with one or multiple institutions.
- How do I delete files to free up exceeded storage space?Free up storage by deleting unnecessary files from My Cases, Drive, Pending Requests, and Trash. Learn how to manage your space.
- How can I access scans shared by my clinic in Medicai?Learn how to access medical files shared by your clinic in Medicai, either through email notification or by logging into your account.
- How do I create my Medicai account from the email invitation?Got an invitation to view your scan? Learn how to quickly create your free Medicai account and access your imaging results.
- How can I view a CT or MRI if I don’t have a viewer installed?View DICOM files (CT, MRI, X-ray) for free in your browser. No installation. No account required.
- How can I share or download my imaging study?Discover the different ways to share your imaging study, invite a doctor to view it, or download it for local access.