How can I delete my Medicai account?Deleting your Medicai account will remove all your data, so please make sure you’ve backed up any important information!
Forgot my passwordHow do I recover it?
What are the payment plans available in Medicai?Medicai offers three different plans based on your organization’s needs.
What’s included in my trial plan?Explore the benefits and features included in your trial plan to get the most out of your Medicai experience.
What happens if I exceed the 15 GB storage limit of the free trial account?
How to sign in to MedicaiYou can login to Medicai from any device (laptop, phone, tablet) by opening up https:// app.medicai.io and using your username and password.
How to Manage Patient Requests in MedicaiEasily handle patient requests and streamline communication directly in the app.
How to Invite a Patient to Send Electronic Files through MedicaiLearn how to securely invite patients to send their medical documents via Medicai.
How to Collaborate with Your Colleagues on Cases in MedicaiLearn how to invite and work with colleagues on patient cases directly in Medicai.
How to Add a New Investigation to an Existing Case in MedicaiQuickly update patient files by adding new investigations directly from your archive.
How do I add tags to my patient record?This guide explains how to add tags to patient records for easy organization and reporting.
How to compare two imaging investigations
How do you request payment from a patient?
How to Use the OHIF Viewer in MedicaiFast, effortless access to imaging data on web and mobile, no extra installations needed, with the built-in OHIF viewer.
How do I add medical documents to an already created caseThis guide offers instructions for adding medical documents to an existing file, helping users update or complete medical records.
How can you perform efficient assessment by receiving medical records before consultation?Collaborate with your patient through Medicai, receive files, imaging, and keep correspondence efficient!
How to Generate a Link for a CaseQuickly share medical cases securely with Medicai’s GDPR-compliant links—no account needed, unlimited access, and seamless collaboration.