Doctors
Support articles for individual doctor accounts or other medical staff
How can I delete my Medicai account?Deleting your Medicai account will remove all your data, so please make sure you’ve backed up any important information!
Forgot my passwordHow do I recover it?
What are the payment plans available in Medicai?Medicai offers three different plans based on your organization’s needs.
How can I benefit from a trial?Explore the benefits and features included in your trial plan to get the most out of your Medicai experience.
How to sign in to MedicaiYou can login to Medicai from any device (laptop, phone, tablet) by opening up https:// app.medicai.io and using your username and password.
How to Collaborate with Your Colleagues on Cases in MedicaiLearn how to invite and work with colleagues on patient cases directly in Medicai.
How to Add a New Investigation to an Existing Case in MedicaiQuickly update patient files by adding new investigations directly from your archive.
How do I add a partner organization to my case?How to add a partner clinic to a Medicai case: simple steps for sharing cases and collaborating efficiently.
How do I add tags to my patient record?This guide explains how to add tags to patient records for easy organization and reporting.
How to compare two imaging investigations
How do you request payment from a patient?
OHIF Viewer DemosFast, effortless access to imaging data on web and mobile, no extra installations needed, with the built-in OHIF viewer.
How do I add medical documents to an already created caseThis guide offers instructions for adding medical documents to an existing file, helping users update or complete medical records.
How to Generate a Link for a CaseQuickly share medical cases securely with Medicai’s GDPR-compliant links—no account needed, unlimited access, and seamless collaboration.
How do I save a cloud document to pdfThis guide shows you how to save a Medicai document to PDF, such as decisions or reports.
How to Create a Doctor Medicai Account from Your Email InvitationQuickly create your Medicai doctor account from the invitation email and start managing medical files and collaborating with colleagues.
How to set your notifications in Medicai
How to Generate a Link for an Imaging StudySecurely share imaging studies with Medicai’s GDPR-compliant links — no account required, with quick access for colleagues or patients.
How to Use the OHIF Viewer in MedicaiQuick guide to using the built-in DICOM viewer: open, navigate, measure, and manage medical images with ease.
What is the difference between Drive and Cases in Medicai?Discover the difference between ‘Drive’ and ‘Cases’ in Medicai: quick access to imaging vs. collaboration for better care
Communication in MedicaiEnhance collaboration in Medicai with comments on imaging, documents, and chat—teamwide or private with colleagues or patients.
How to Invite a Patient to Submit Their Case via MedicaiEasily invite patients to send their electronic record via Medicai using email or a public link shared through any channel.
How can you perform efficient assessment by receiving medical records before consultation?Collaborate with your patient through Medicai, receive files, imaging, and keep correspondence efficient!
How to use the “My Cases” section in MedicaiLearn how to access and manage your own cases in Medicai — view documents, imaging, and collaborate with your team
How to use the “Workspace Drive” in MedicaiSearch, view, report, and share imaging studies all in one place — your clinic’s virtual PACS.
How to sign up and access your Medicai accountQuickly create your Medicai doctor account and access shared imaging files, manage cases, and collaborate with your team.